Politique de remboursement
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.( must have video or pic about the product,and tell us the problem.)
Exchanges on site are valid within 60 days.
1. Returnable Items:
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- Be in the original packaging.
2. Additional Non-returnable Items:
- Free Gift
- Downloadable software products
3. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email email@example.com .
4. Ship your items back
To return your product, send us an email at firstname.lastname@example.org .
We will be responsible for paying the shipping costs for returning your item. We will email you a RMA number and return shipping label.
Depending on where you locate, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
5. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days - usually in 3 to 5 working days.
6. Late or missing refunds (if applicable)
If you haven’t received a refund yet:
First check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com .